Our client has an exciting opportunity for an experienced Complaints Team Leader to join them and directly influence the customer experience and drive continuous improvement. As a result, you will have a powerful position from which you will recommend changes to promote a reduction in complaints and ensure customers are treated fairly. This role is responsible for ensuring all complaints are recorded, managed to resolution, analysed and acted on to improve the customer experience, the fairness of the resolution and operational efficiency. You will have a responsibility to empower and coach all customer facing staff to handle customer dissatisfaction directly, therefore reducing the need for a formal escalation
Our client, a respected large law firm are looking for Law Graduates to work in their Real Estate department.
You will have completed a law degree and ideally have some knowledge of work within a legal enviroment or an office enviroment
You will need to be eager, quick to learn, committed and be able to use your own initiative.
If you are looking for experience within a busy, high pressure legal enviroment and are able to commit to an ongoing role please apply
Purpose: To repair PC based EPOS equipment to ensure a sufficient level of stock is available for field engineers to replace customer equipment as required. Main Tasks and Objectives • Carry our repairs of PC based EPOS equipment to component level.• Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.• Document test and fix procedures