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IT Helpdesk Manager

Cardiff
£40000 to £45000

Purpose: The IT Helpdesk manager is responsible for the design and day-to-day operation of our end customer IT helpdesk, including resolving Level 1 and 2 incidents and developing the knowledge base, adherence to ITIL processes and providing a superior level of customer service. The primary focus of the IT helpdesk manager is to co-ordinate and facilitate the rapid resolution of incidents, providing business critical information and ensuring timely response to service requests impacting our end customers' business operations.

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