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CRM Executive

London, London

Taking ownership for the CRM database, Microsoft Dynamics ("Dynamics") Working with third-party CRM support provider to ensure efficient use of Dynamics across the firm Potential New Client (PNC) Process Working with all offices to ensure that the PNC Process is applied consistently Fielding incoming PNC calls; obtaining relevant information; screening enquiries and conducting research online, where required; updating the CRM database; sending enquiries to the relevant fee earner, office, or practice group; following up to ensure call-backs are within our expected timeframe The CRM Executive will take instruction, and seek approval and/or authorisation, from the Head of Marketing & Business Development Experience within a marketing or other support function of a professional services firm or a legal business

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