Our client is a Technology driven legal firm based in the centre of London.
They are looking for an IT Training Officer.
The main purpose of this role is to develop training programmes and user awareness campaigns that successfully improve performance and deliver exceptional training sessions and information to both groups and individuals within the Partnership.
Would you like to join a new, fast-growing car insurance-based operation delivering exceptional customer service using the latest cloud-based technology? You could become a key part of our highly experienced and successful team.
This is an exciting opportunity for an experienced and people-focused Quality Assurance expert.
This is a brand -new role within our business and covers many aspects of both complaint handling and quality auditing. As such we’re looking for a person who enjoys and is motivated by continuous improvement and the investigation and analysis that sits behind it
An opportunity has arisen for an IT Service Desk Technician to join our IT team. Reporting to the IT Service Desk Manager you will join our existing Support team, providing assistance to users of our IT Systems. You will provide first and second line support to our clients, who make contact with our support team primarily via an internal help desk.
Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution, working with other members of staff in the server and development teams
Our client, an international Freight Forwarding company is looking for a tenacious, flexible, Air Freight Forwarder to look after a major clients account. You will have had at least two years experience dealing with Air Freight in a busy , high pressure environment. You must have excellent Customer Service skills including the ability to communicate over the phone and via email. With a good eye for details and a can do attitude you must also have strong negotiation skills
We have an exciting opportunity to help build a new business unit within a forward thinking and dynamic computing business.
In this role you will be bidding for new business using tender frameworks and developing a database on relevantly skills IT consultants who are able to fulfill the contract IT roles won during the bidding process.
An exciting opportunity has arisen for a Legal Cashier to join our clients growing accounts department. The role will involve working in an accounts team of 17, utilising a number of bespoke Solicitors accounting systems to include;
SOS (Solicitors Own Software accounting package)
Online Banking Systems
This is a varied role involving the following tasks;
Help managing all client bank accounts monies in
Daily Bank Statement posting
Checking completion statement
Inputting volume TT’s and BACS payment
Transfers between client and office account as per SAR guideline
Banking and issuing cheque
Booking travel - train tickets and hotel
Processing credit card payment
Monitoring unbilled disbursement
Handling staff queries regarding ledgers via email, telephone or online Helpdesk
The successful candidate will have a good level numeracy and of IT literacy, to include MS Word and Excel and a good understanding of Solicitors Accounts Rules.
This is an ideal position for someone who has experience of working within Legal Finance and would like to move to a fast moving team within a large Law firm.
Excellent organisation and time management skills are also required as well as accuracy and attention to detail
Claims Handler (General including BI)
Claims Handler for a brand-new car insurance business
Would you like to be in at the very start of a brand-new car insurance operation delivering exceptional customer service using the latest cloud-based technology? If so, you could become part of our highly experienced and successful team.
You will be trained to deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims, including those involving bodily injury.
This to be achieved by actively seeking, receiving and acting upon training, coaching and feedback so your individual performance - and the team’s performance - meets the needs of the business.
The scope, once fully trained, includes responsibility for delivering:
• Customer communications via live chat, phone and email
Based in a fantastic City centre location, our client is looking for an enthusiastic and competent Motor Claims Handler who has BI experience.
In this role you will proactively manage an allocation of motor claims from the initial report to closure. This will involve claims from customers - (accidental damage & fire / theft losses) in addition to third party damage claims including or excluding claims for credit hire and losses involving bodily injury. Furthermore, actively seek subrogated recoveries and negotiate liability as the loss circumstances dictate
Would you like to join an International Freight Forwarder? If you are looking for a structured career path in a well established company then this could be the opportunity you have been looking for:
Coordinating international and UK shipments Client liaison over telephone and email
Deal with road freight documentations, rates and quotations Ensure accurate cost and revenue estimates
You will have had at least two years experience in a similar Freight Forwarding role. Proven customer service skills Excellent verbal and written communication skills
Strong IT skills
Our client, a well established IP practice is seeking a supervisor for their Litigation Billings process. This is an exciting opportunity to work at the heart of a successful litigation team, to manage the billing and costs support for that team and to assist the continuing growth of the practice by adapting processes to what is an ever-expanding case load.
Duties and Responsibilities
Focal point for inquiries and requests from Partners and Fee Earners
Organising and distributing monthly billing workload and oversight of production of associated bills by other legal billers (including overseeing the e-billing process and liaising with the firm’s e-billing specialist);
Overseeing compliance with internal billing procedures;
Production of own allocated bills;
Communicating with clients;
Liaising with the firm’s accounts department;
Management of disbursements; and
Opening new clients and supervising updating of team rates.
Producing reports and assisting in monitoring compliance with budgets;
Assisting in the preparation of litigation costs budgets and monitoring compliance; and
Assisting with the preparation of statement of costs (interim and final)