They are looking for a Digital Marketing Manager to develop, implement, track, and optimize their online performance across all digital channels.
Plan and execute all digital marketing, including SEO/PPC, marketing database, email, and display advertising campaigns to drive traffic and increase sales across all brands.
Responsible for leading, developing and trading online sales channels, including Amazon and eBay to ensure consistent and high-quality merchandising, marketing, and promotion.
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs), including improvement plans.
Experience at management level within a fast-paced environment and managing Online Marketing channels.
Significant experience in developing and implementing digital marketing strategies.
Purpose: The IT Helpdesk manager is responsible for the design and day-to-day operation of our end customer IT helpdesk, including resolving Level 1 and 2 incidents and developing the knowledge base, adherence to ITIL processes and providing a superior level of customer service.
The primary focus of the IT helpdesk manager is to co-ordinate and facilitate the rapid resolution of incidents, providing business critical information and ensuring timely response to service requests impacting our end customers' business operations.
Process pick requests on management systems for engineer car stocks including the administration of individual engineer car stock listings, providing feedback on ETAs and sourcing items on back order.
Maintain the replenishment document with stock accuracy and requirements for the vehicle stock audits that supply parts to the field engineers.
Update the management system data obtained from stock audits made throughout forward stock locations and the Cardiff warehouses.
Stock audits and management systems are current and correct.
Our client has an exciting opportunity for an experienced Complaints Team Leader to join them and directly influence the customer experience and drive continuous improvement. As a result, you will have a powerful position from which you will recommend changes to promote a reduction in complaints and ensure customers are treated fairly. This role is responsible for ensuring all complaints are recorded, managed to resolution, analysed and acted on to improve the customer experience, the fairness of the resolution and operational efficiency. You will have a responsibility to empower and coach all customer facing staff to handle customer dissatisfaction directly, therefore reducing the need for a formal escalation