Purpose: The IT Helpdesk manager is responsible for the design and day-to-day operation of our end customer IT helpdesk, including resolving Level 1 and 2 incidents and developing the knowledge base, adherence to ITIL processes and providing a superior level of customer service.
The primary focus of the IT helpdesk manager is to co-ordinate and facilitate the rapid resolution of incidents, providing business critical information and ensuring timely response to service requests impacting our end customers' business operations.
My client is looking for a contractor for a role in Saudi Arabia. They are looking for a Junior Big Data (Hadoop) Administrator to start on the 23rd March 2020 for 5 to 10 weeks.
Create and maintain optimal data pipeline architecture,
Assemble large, complex data sets that meet functional / non-functional business requirements.
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
Build analytics tools that utilise the data pipeline to provide actionable insights into customer operational efficiency and other key business performance metrics