Our IT client is seeking a 2nd line engineer to join its busy team. The role will carry out remote technical vetting, fault rectification and call closure of faults logged on customer’s equipment. To support field service engineers’ in identifying faults, ordering parts and coordinating activities to successfully achieve customer service level agreements.
Our client, an IT company are looking for a Technician to provide a full image deployment solution to customers.
The technician manages the end to end process of image deployment from initial set up of the master image provided by the customer through to finalisation on-site whilst ensuring that the Company's image library is effectively maintained and kept up to date.
We're looking for a person who has a genuine passion for helping customers and resolving queries efficiently and effectively.
Communicating with customers via online chat (primarily), email and telephone in support of insurance policy sales, administration and claims.
The ability to manage and set customer expectations whilst taking responsibility to ensure any outstanding actions are completed within promised timescales.
A genuine passion for helping customers.
Carry our repairs to a range of printers including thermal, laser, dot matrix and deskjet.
Carry out repairs to fax and copiers within multi-function printers.
Printers and peripheral parts are repaired to a high quality with no returns.
My client, a Big Data specialist is looking for a permanent HDP/CDH Architect or Admin to join their team.
You will have experience with HDP or CDH. With offices based in Reading, you will work on clients remotely but will also be required to visit client sites for periods of time (UK and Abroad)
This is a very rare opportunity to join and experience working in a company at the start of an exciting journey. This role is focused on you providing every customer with a consistently positive experience. We consider ourselves a Service Centre (absolutely not a call centre) where we are all responsible for delivering and continually improving the customer experience.
Our client, a technology company in Cardiff are currently looking for a Call Coordinator for their head office.
Provide telephone and email service for the contact centre 8am - 7pm Monday to Friday, Saturday 8am - 5.30pm and Sunday 9am - 5pm on a rota basis.
Update and maintain the company database.