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Commercial Manager

Cardiff
£45000 to £50000

Our client is a successful insurance company and currently have a rare opportunity for an ambitious commercial manager with experience of insurance price comparison websites to join them and directly influence the business in terms of their commercial partnerships. They are looking for a person with a track record of driving the performance of third-party relationships -specifically aggregator and affiliates partnerships - and a proven ability to influence.  This role is responsible for the delivery of our price comparison website distribution strategy for our core insurance products as well as supporting the product strategy for our non-risk income products to maximise business performance. What you need to do • Responsible for the success of aggregator and affiliates relationships in the delivery of the price comparison website distribution strategy for the core insurance products • Support the delivery of the product strategy for optional ancillary products and premium finance plus other products/services • Contribute directly to the delivery of Non-Risk Income (NRI), i

Complaints Manager

Cardiff
£25000-£30000

Our client has an exciting opportunity for an experienced Complaints Team Leader to join them and directly influence the customer experience and drive continuous improvement. As a result, you will have a powerful position from which you will recommend changes to promote a reduction in complaints and ensure customers are treated fairly. This role is responsible for ensuring all complaints are recorded, managed to resolution, analysed and acted on to improve the customer experience, the fairness of the resolution and operational efficiency. You will have a responsibility to empower and coach all customer facing staff to handle customer dissatisfaction directly, therefore reducing the need for a formal escalation

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