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Credit Hire Claims Handler

Cardiff
competitive

This is an exciting opportunity for an experienced credit-hire handler to join our client and directly influence their customer experience in Claims. You will manage a case load of MOJ portal claims and deal directly with policyholders to resolve their claim, as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist in credit-hire claims, you will have a responsibility to support and coach more junior members of the team and continuously drive improvement in the service we deliver.

Bodily Injury Claims Handler

Cardiff
competitive

This is an exciting opportunity for an experienced bodily injury claims handler to join our client and directly influence their customer experience in Claims. You will manage a case load of MOJ portal claims and deal directly with policyholders to resolve their claim, as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist in bodily injury claims, you will have a responsibility to support and coach more junior members of the team and continuously drive improvement in the service we deliver.

Customer Advisor

Cardiff
£18000-£20000

This is a very rare opportunity to join and experience working in a company at the start of an exciting journey. This role is focused on you providing every customer with a consistently positive experience. We consider ourselves a Service Centre (absolutely not a call centre) where we are all responsible for delivering and continually improving the customer experience.

Call Coordinator

Cardiff
19300

Our client, a technology company in Cardiff are currently looking for a Call Coordinator for their head office. Provide telephone and email service for the contact centre 8am - 7pm Monday to Friday, Saturday 8am - 5.30pm and Sunday 9am - 5pm on a rota basis. Update and maintain the company database.

Technical Helpdesk Advisor

Cardiff
21000

The role will also support the technical services team in contacting customers and engineers when required Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer's specifications is maintained Any other tasks as requested by the team leader or IT helpdesk manager

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