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System Analyst


Review the merit/security of change requests to enhance the systems and implement where applicable. Evaluate and compile a business case for any additional systems. Provide any necessary documentation and technical support following implementation to end users. Users are confident in the workings of internal systems

Customer Advisor


This is a very rare opportunity to join and experience working in a company at the start of an exciting journey. This role is focused on you providing every customer with a consistently positive experience. We consider ourselves a Service Centre (absolutely not a call centre) where we are all responsible for delivering and continually improving the customer experience.

Call Coordinator


Our client, a technology company in Cardiff are currently looking for a Call Coordinator for their head office. Provide telephone and email service for the contact centre 8am - 7pm Monday to Friday, Saturday 8am - 5.30pm and Sunday 9am - 5pm on a rota basis. Update and maintain the company database.

Technical Helpdesk Advisor


The role will also support the technical services team in contacting customers and engineers when required Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer's specifications is maintained Any other tasks as requested by the team leader or IT helpdesk manager

Warehouse Administrator


To assist with maintaining department records in accordance with company policy and procedures Maintain department stock databases ensuring sufficient information is available for correct identification in line with the needs of the department Monitor customer stock needs ensuring sufficient stock is available to fulfil requests in line with department processes To assist in the development of a continuous improvement culture for the department processes to ensure that it is the best it can be

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