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System Analyst


Review the merit/security of change requests to enhance the systems and implement where applicable. Evaluate and compile a business case for any additional systems. Provide any necessary documentation and technical support following implementation to end users. Users are confident in the workings of internal systems

Customer Service Team Leader


Our client, an insurance company in the centre of Cardiff have an exciting opportunity for a Customer Service Team Manager to join their growing team. You will be responsible for the day-to-day leadership of the Customer Service team. We are not a typical Customer Service team set-up. 1) Leading and supporting our Customer Service Advisors. This will be through auditing and reviewing customer interactions to identify where we can improve and prevent the need to contact us again.

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