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The eCommerce Manager would be focused on delivering exceptional service and customer satisfaction for our brand of clothing, accessories and jewellery. The manager of ecommerce logistics is responsible for the day-to-day operations of the network.
Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. Prepare and review regular customer reporting information that is provided to the customer. Assist the finance and administration department in obtaining information from the customer to ensure the accurate and timely invoicing of hardware maintenance and other services provided to the customer.
Our client, a successful IT company are looking for a Customer Service Delivery Manager to join their expanding team. To assist in managing customer service levels and performance expectations. To facilitate meetings between customers/manufacturers/equipment suppliers to aid call reduction strategies, thus improving service performance and customer experience. High level, efficient and cost effective customer service
Store all spares in a secure area and maintain the live inventory accurately to ensure that the stock is accounted for and available for repairing the equipment in the department in a timely manner. Manage the 4th party return material authorisations (RMAs) process in line with department procedures, including ensuring that the requests are processed accurately via database. 4th party and customer return repairs are despatched accurately and in a timely manner.
Design and deliver training to meet the needs of the firm To deliver training through a variety of media to employees of the firm on a range of software applications To help maintain the firm's Learning Management System (LMS) to ensure records are up to date. Support in the project management of the firm's training on all new systems Experience delivering training
Our successful IT client are currently looking for an enthusiastic PM to join its busy team. The main purpose of the role is to plan and manage the resources for all aspects of project services work – this would include pricing and project management of projects such as build, hangering, delivery, storage, logistics, cabling and installation. This role will be responsible for planning resources to ensure that the projects are delivered on time, to budget and with sufficient margin for the business and to the customer’s satisfaction.
Our client is a well established and successful IT company and they are seeking an Operations Manager to run their Projects Services team
Our IT client is seeking a 2nd line engineer to join its busy team. The role will carry out remote technical vetting, fault rectification and call closure of faults logged on customer’s equipment. To support field service engineers’ in identifying faults, ordering parts and coordinating activities to successfully achieve customer service level agreements.
Our client, a reputable law firm are looking for someone to provide administrative and secretarial support through a helpdesk to the departments within individual client services to include but not limited to clinical negligence and personal injury. Preparation of court or legal documentation eg court bundles Typing and updating complex documents and correspondence
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