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Digital Content Manager

£25000 to £30000

At least 3 years proven experience creating content and managing digital marketing campaigns in an agency environment, from planning, through to successful execution, with knowledge of SEO, PPC, email and CRM. Working with our account managing team, you'll be planning, implementing and supporting strategic digital marketing campaigns across our client base. You'll know the most effective and appropriate channels to drive brand awareness across digital media. Develop and manage digital marketing campaigns and channels Write and optimise content for digital online activity including websites and social networking campaigns

Higher Executive Officer


Our client is a governing body and they are seeking a Higher Executive Officer within their Professional Funding and Development department. the development, implementation and administration of the Professional Learning Passport (PLP) for the education workforce, on behalf of Welsh Government Under the direction of the Professional Development and Funding Manager the Higher Executive Officer will: Provide a professional enquiry service and help desk facility for practitioners and their establishments, Local Authorities (LAs) and others in respect of the funding, tracking and recording arrangements, and any online provision of professional development recording systems, answering queries accordingly; Work with the Professional Development and Funding Manager to ensure that effective I.T. systems are in place, maintained and further developed as necessary; Under the direction of the Professional Development and Funding Manager the Higher Executive Officer will: Play a lead role in proactively marketing the funding arrangements and online provision of professional learning recording systems to ensure that practitioners and their establishments fully understand their funding entitlement for induction and the access to the online professional learning systems. Work with the Manager-Professional Development and Funding team on the ongoing development and implementation of the PLP

Quality Manager


Our client, atop 100 law firm based in the centre of Cardiff, is currently looking to recruit a Quality Manager to join their Quality & Risk Department reporting directly to the Head of Compliance and Quality. Assist with the day to day operation of the quality and risk department, including dayto day management of the assistant quality manager and internal audit team. Assist managers and staff alike with quality and risk issues Manage the firm's annual external quality audit and contribute to any other external audits and reviews as required

Complaints Manager


Our client has an exciting opportunity for an experienced Complaints Team Leader to join them and directly influence the customer experience and drive continuous improvement. As a result, you will have a powerful position from which you will recommend changes to promote a reduction in complaints and ensure customers are treated fairly. This role is responsible for ensuring all complaints are recorded, managed to resolution, analysed and acted on to improve the customer experience, the fairness of the resolution and operational efficiency. You will have a responsibility to empower and coach all customer facing staff to handle customer dissatisfaction directly, therefore reducing the need for a formal escalation

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