System Analyst (sjl/sa)
Our client, a technology company on the outskirts of Cardiff are looking for a Systems Analyst to join their growing team.
Main Tasks and Objectives
Monitor servers and infrastructure performance
Review the merit/security of change requests to enhance the systems and implement where applicable.
Evaluate and recommend integrations with 4th parties and the benefits to the company.
Evaluate and compile a business case for any additional systems.
Prepare a detailed specification for any proposed solution.
Test any proposed solution to ensure its effectiveness before final implementation.
Assist in the implementation of any new system, taking any remedial action necessary to ensure that it is working effectively.
Provide any necessary documentation and technical support following implementation to end users.
Train users in the new system to ensure that it continues to work effectively and to their satisfaction.
Electronically document all change requests
Ensure ISO 270001, GDPR and IT systems policy and procedure adherence.
Provide 3rd line Application support to users.
Provide 2nd line Application support when required and support IT Technicians as and when required.
Outcomes and Deliverables:
Internal IT systems are fit for purpose and meet the needs of the business
Users are confident in the workings of internal systems
Continuous improvements are made to business efficiencies through IT systems
Company reports are reliable and documented in relation to IT systems
In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances.