Repair Administrator (sjl/ra)

Job type: Permanent, Full time

Location: Cardiff


Sector: Technology

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Job description

Our client, a successful IT company in Cardiff are looking for a Repair Administrator to join their busy team.

Main Tasks and Objectives

Monitor trends of component usage, using relevant Metrix reports and placing purchase requests to ensure that the correct level of stock is held to meet department needs.

Receive small component goods in from warehouse and book into stores location with minimum delay.

Store all spares in a secure area and maintain the live inventory accurately to ensure that the stock is accounted for and available for repairing the equipment in the department in a timely manner.

Update Metrix with the minimum, maximum and safety stock quantities and component values in order to be able to carry out cost per repair analysis.

Book components to a repair activity when applicable.

Maintain a safe and clean storage area.

Manage the 4th party return material authorisations (RMAs) process in line with department procedures, including ensuring that the requests are processed accurately via database.

Pack and dispatch 4th party and customer returns to relevant repairer or customer.

Monitor 4th party and customer return repairs and progress if overdue.

Receive and close 4th party and customer returns and complete the process on Metrix.

Perform first line software maintenance and administration of devices.

Ensure health and safety guidelines are adhered to and raise health and safety concerns to their manager when necessary.

Outcomes and Deliverables

Small spares stock levels are always up to date to ensure engineers can carry out repairs.

4th party and customer return repairs are dispatched accurately and in a timely manner.

Devices are processed in line with Company procedure.

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