Quality Manager (sjl/qm)
Our client, atop 100 law firm based in the centre of Cardiff, is currently looking to recruit a Quality Manager to join their Quality & Risk Department reporting directly to the Head of Compliance and Quality.
Duties will include:
To maintain the quality management system to internal and external requirements and standards (including ISO9001, Lexcel, SRA Handbook, GDPR)
Implement and maintain quality documents to support the quality management system
Ensure quality and risk practices and objectives are adhered to
Assist with the day to day operation of the quality and risk department, including dayto day management of the assistant quality manager and internal audit team.
Work closely with the Head of Compliance and Quality to drive continual improvement to reduce waste and increase efficiency of the firm's processes
Work closely with key personnel to ensure quality procedures are effective and carried out correctly and in line with quality control
Assist managers and staff alike with quality and risk issues
Update the entire firm on new and revised procedures
Identify departmental training needs and liaise with relevant personnel in department
Train staff on procedures and deal with any queries which may arise
Monitor and review the firm's practices/compliance through analysis of audits and compliance data
Contribute to Management Information Reports and ensure board of management are aware of any quality and risk issues
Set the firm's annual internal audit plan, based on regulatory, quality standard and firm's needs and drive corrective action and improvement
Manage the firm's annual external quality audit and contribute to any other external audits and reviews as required
Assist with the preparation of tenders and client due diligence questionnaires in relation to quality and risk.
Attend client meetings where necessary to deal with issues in relation to the firm's policies and procedures.
To assist with the investigation of complaints, claims and compliance breaches to identify preventative action and opportunities to improve processes
The successful candidate will have demonstrated 5+ year's knowledge/experience in this line of work, as well as 2+ years' experience of managing direct reports.Strong organisation, IT and time management skills are required along with the ability to deliver high quality work, often during pressurised times.
Excellent written and verbal communication skills are required as well as the ability to build strong relationships with key personnel across the board.