My client works within the technology industry and they are currently seeking a Service Delivery Project Manager

The Project Manager is a member of the Delivery team. Our client works on some exciting, distributed projects at private and public sector organisations. You will need to be a problem solver who is content to collaboratively work with customers to advise them and drive customer satisfaction whilst ensuring that processes are efficient and cost-effective.

Skills

The following is a list of desired skills required for the role:

Ability to maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

Developing a deep understanding of projects to gain insights into the scope of delivery

Taking accountability for service delivery performance, meeting customer expectations, driving future demands and, measuring customer satisfaction

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Proficiency in leading both physical and virtual teams

Experience in dealing with third-party-provided services

Operational ability in a diverse environment

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Strong organisational skills and deadline planning

Ability to manage and prioritise tasks efficiently

Solid resource planning and problem-solving skills

Readiness to demonstrate a proactive attitude

Excellent verbal and written communication skills

Requirements

The candidate must:

Have service delivery manager experience

Be willing to travel worldwide for up to 6 weeks at any one time.

Hold a British/EU passport.

Be a UK resident/have right to remain

Benefits

The candidate will benefit from:

Salary: 35,000 - 55,000 per annum.

25 days leave exclusive of UK Bank Holidays.

Flexible working while not on a client engagement.