Image Deployment Technician (sjl/idt)
Our client, an IT company are looking for a Technician to provide a full image deployment solution to customers. The technician manages the end to end process of image deployment from initial set up of the master image provided by the customer through to finalisation on-site whilst ensuring that the Company's image library is effectively maintained and kept up to date.
Main Tasks and Objectives
Monitoring build requests, making sure the correct build is ordered and providing support where required.
Aiding with on-site image deployments by remotely supporting field service engineers and project service engineers.
Installing relevant software, updates and completing final set up stages using remote access software.
Maintain the image library and deployment solutions within the Company:
-Manage internal deployment options for the images we supply to site on HDD
-Capturing and storing images of master 'Gold Build' HDDs or imaging media supplied by our customers for replication and deployment.
-Creating bootable WinPE DVDs or other media to distribute to engineers for on-site deployment of customer images.
Outcomes and Deliverables
High quality image deployments
High level of customer service
Continuous improvement in aged calls and deployment area
37.5 hour week. Monday to Friday 9.00 a.m. to 5.30 p.m. with an hour for lunch.
Flexible to work weekend rota.