EPOS Engineer (sd/etv)
Location: Cardiff, Cardiff
To repair PC based EPOS equipment to ensure a sufficient level of stock is available for field engineers to replace customer equipment as required.
Main Tasks and Objectives
Carry our repairs of PC based EPOS equipment to component level.
Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
Document test and fix procedures.
Investigate fault trends.
Source and act in an advisory capacity on components for replacement.
Help develop colleagues through mentoring and on the job training.
Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager.
Maintain communication with other departments to ensure effective relationships.
Research the EPOS industry to keep abreast of new technologies and report any potential threats or opportunities.
Adhere to housekeeping and health and safety standards to ensure a safe working environment is maintained for all employees within the department.
Be flexible to move to other areas of the department when required to meet customer needs.
Outcomes and Deliverables
PC based EPOS equipment is repaired to a high quality with no returns.
Equipment is repaired in a timely manner and is available when required.
Basic PC Technical Skills -
Interpersonal skills to work with other departments and team members
Strong communication skills
Organised and able to prioritise work
Competent computer user to be able to enter work in a database, use basic spreadsheets and communicate via email
GCSE Maths and English or equivalent
Experience of repairing PC and peripheral hardware