Account Manager (sjl/am)
Main Tasks and Objectives
Attend regular review meeting with customers via face to face meetings/remote video meetings or conference calls as required.
Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. This will involve regular meetings with the staff based in Cardiff.
Liaise internally within the organisation to resolve customer issues that arise.
Provide feedback to relevant Company departments about customer complaints and problems with a goal to preventing the problem in the future.
Maintain accurate records of all contractual customer information and be aware of the contractual obligations of the customer contract to ensure that the Company and customer comply with them.
Prepare and review regular customer reporting information that is provided to the customer.
Report on a weekly basis any significant opportunities, issues or threats with their account to the Senior Account Manager.
Identify and report new sales opportunities with existing customers and develop a plan to maximise the profitable revenues of those customers.
Prepare and review chargeable call information that is provided to the customer and be responsible for the regular invoicing of the customer.
Assist the finance and administration department in obtaining information from the customer to ensure the accurate and timely invoicing of hardware maintenance and other services provided to the customer.
Notify the finance and administration department of any potential disputes regarding invoices submitted by the Company and assist in the payment of any customer invoices that are overdue.
Maintain awareness of the Company's services and of relevant sales techniques to ensure that the role is carried out as effectively as possible.
Outcomes and Deliverables
Customer complaints are minimised.
Contract are renewed where profitable.
Positive internal and external feedback is received.
Sales opportunities are developed.