Water Operations Team Leader

£27,000.00 - £30,000.00

  • svd/wotl
  • South Wales

Our client are part of a family of companies recruiting for a Water Operations Team Leader to be based in their offices in Cardiff.


Job Purpose

To manage day to day operational activities required by the water asset operations department. Including line managing water asset operations office / field team and updating monthly KPI reports.


Additional Objectives:

  • Ensure office team are scheduling appointments for field engineers to complete meter and service investigation work to close customer and asset related queries.
  • Assist water operations manager on the monitoring of existing KPI’s and develop new KPI’s.
  • Ensure water asset field engineers are completing all required tasks and are proactively monitoring and managing the sites both during and after the construction phase.
  • Ensure operations team are updating and managing any water asset/meter updates or transactions in the Central Market Operating System (CMOS) for Non-Domestic premises.
  • Act as the escalation point to liaise with developers / customers and contractors to book appointments for water regulations inspections and administer the process.
  • Ensure that all water asset operations processes are documented in the form of operational procedures and process notes.
  • Develop and implement plans and processes to ensure asset and billing information is correct.
  • Ensure  reports are processed within service level agreements.
  • Ensure that all invoices are processed for payment and act as escalation point for procurement forms for new suppliers.
  • Assist water operations manager to ensure that there are no process gaps with other departments e.g. project set up, construction and retail
  • To undertake other reasonable duties required by the company.




Educated to Degree level or equivalent experience


Knowledge & Experience

  • Desirable experience in managing a team as a line manager.
  • Experience in developing and maintaining relationships at all levels with external and internal customers
  • Ability to create and develop processes
  • Experience in creating documentation in the form of operational procedures and process notes.
  • Experience in using corporate billing/scheduling systems




  • Attention to detail
  • Knowledge of current safety procedures, business relationships, processes and practices.
  • Computer literate Experienced in utilising Microsoft Office 2010 software programs
  • Excellent telephone manner
  • Positive and proactive attitude
  • Professional Manner
  • Have experience in working independently and dealing with unforeseen problems and circumstances