NOC Engineer


  • sd/ne
  • South Wales

We are currently looking for a NOC Engineer for a national client in their Cardiff operation.


This role is a full time, permanent position (37.5 hours per week) Monday to Friday



  • Working for the our wholesale/operational brand and providing support to our retail ISP operator.
  • The candidate must be able to demonstrate strong analytical skills in networking & telecoms technologies. Ideally hold some form of industry qualification such as Cisco CCNA or Alcatel-Lucent NRS.  
  • The position will be working with IP, Ethernet, MPLS and leading edge access technology using GPON Fibre To The Home (FTTH). 
  • The role is extremely varied and requires some customer facing activities as well as assisting with back office network and product development work.


Key Responsibilities and skills

  • Day to day management of the network responding to alarms, customer queries, network commissioning and supporting on site teams.
  • Demonstrate critical thinking and troubleshooting skills
  • Maintain and operate element managers/server environment including Microsoft and Linux based systems.
  • Maintain and create new documentation. Must be proficient in the use of Microsoft Word, Excel and PowerPoint. 
  • Work independently with internal and external suppliers. Manage suppliers and escalation of faults requiring on site personnel. Act as focal point for network issues.
  • Manage the network to meet availability targets.
  • Investigate technical issues including travel to site.
  • Assisting in the development of new products/services including broadband, data and voice products.
  • Test, evaluation and deployment of new network hardware and software.
  • Assist in training and knowledge transfer activities.
  • Attend training courses and keep up to date with relevant technologies.
  • Take part in standby rota.



  • Engineering based degree ideally telecommunications  or computer science or equivalent experience
  • IP, Ethernet and GPON networking technologies
  • OSI Layer 7 model
  • MPLS, RSVP-TE, t-LDP, IP, TCP, UDP, PPPoE, OSPF, BGP, SNMP, DHCP, VRRP, 802.11g/n/ac, Ethernet
  • Proficient in the use of Microsoft Word, Excel and PowerPoint

Entry level salary is £23645 with scope to increase this over time