Motor Claims Handler - incl BI

£22,000.00 - £26,000.00

  • SD/SCH
  • South Wales

Based in a fantastic City centre location, our client is looking for an enthusiastic and competent Motor Claims Handler who has BI experience. 

In this role you will proactively manage an allocation of motor claims from the initial report to closure. This will involve claims from customers – (accidental damage & fire / theft losses) in addition to third party damage claims including or excluding claims for credit hire and losses involving bodily injury. Furthermore, actively seek subrogated recoveries and negotiate liability as the loss circumstances dictate.


  • Being conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements.
  • Actively seeking and providing input that may lead to improved operational processes within the claims area.
  • Supporting the Head of Claims with day to day departmental activity.
  • Ensuring quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations.
  • Continuously drive improvement in the service delivered to our clients and their policyholders.
  • Customer communications via live chat, phone and email.
  • Handling accidental damage, fire, theft & vandalism claims from report to settlement.
  • Dealing with all aspects of third party damage claims including those involving credit hire and bodily injury.
  • Actively seeking subrogated recoveries and negotiate liability as the loss circumstances dictate.
  • Identifying potential fraud using knowledge of fraud indicators, SIRA or other available tools and acting in accordance with company stated guidelines to deal with such claims.
  • Complaint handling


Skills required

  • Have spent at least the last 3 years in the motor claims environment preferably working for a motor insurer.
  • Experience gained in handling all aspects of customer & third-party claims, including BI.
  • Be innately customer service focused and understand how to provide excellent customer service.
  • Be able to interpret data to identify trends to inform action.
  • Understand the regulatory environment in which we work.

This role carries a salary up to £26000 and working parameters are currently Monday to Friday 9.00am to 5.30pm